Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Health Services

Other

Other services at the 673d Medical Group - Joint Base Elmendorf-Richardson consist of Admission and Dispositions, Exceptional Family Member Program (EFMP), Family Advocacy, Health and Wellness Center (HAWC), Infusion Clinic (IC), Liaisons, Multi‐Service Unit (MSU), Pain Management, Perianesthesia Unit (Pre-op / APU / PACU), Referral Management Center, Traumatic Brain Injury (TBI), TRICARE Services Office, and Veterans Affairs (VA). For more information, please visit the individual health services.
Don't forget to keep your family's information up to date in DEERS!