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Live in the West Region? There is now a referral approval waiver in place through April 30, 2025. Learn More About the Referral Approval Waiver

Patient Resources

Frequently Asked Questions (FAQs)

Frequently asked questions about our facility.

What should I do if I have a non-life-threatening health issue?
Call or visit your nearest urgent care facility if you have a non-life-threatening health issue. If you have a life-threatening health issue, call 911 immediately.
What should I do if I have a life-threatening health issue?
Call 911 immediately.
What should I do if I’m still unsure if I need urgent care?
Call the Military Health System Nurse Advice Line to speak to a registered nurse about your health concern.
Does Joint Base Elmendorf-Richardson provide emergency care services?
No.
Does Joint Base Elmendorf-Richardson provide urgent care services?
No.

Don't forget to keep your family's information up to date in DEERS!