Customer Service
Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.
Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.
The 673rd Medical Group Patient Advocate level acts as a liaison between patients, clinic and section Patient Advocates, and staff with a goal of finding the best solution for the patient and the organization.
All clinics and sections have Patient Advocates that are assigned to address concerns directly at the most expedient route.
The BCAC educates and help you with TRICARE-related inquiries.
Debt Collection Assistance Officer (DCAO)
The DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.
Interactive Customer Evaluation (ICE)
ICE is a
web-based tool that collects your feedback on services at this facility.
